Known Electronic Resource Problems

Accessing Full Text in Cochrane Databases
To access the full text of Cochrane Reviews in Ovid, click on the link that says "EBM Topic Review."  The following page will have HTML full text of the review as well as a link to the full text PDF.

Off Campus Access to Electronic Resources
If you are having problems with access to electronic resources from off campus, take a look at our Accessing Databases and Electronic Journals from Off Campus help page.  If you still need help, fill out the problem report form.

OSU Only Electronic Journals
At various times during the year, some of our local electronic journals will display a message stating that the subscription has expired.  Please complete the online problem report form when you see these messages.  This usually had to do with changes in the publisher policy regarding pricing and your report form will alert us to these issues.

Gaps and Lags in Ejournal Content: Under the OhioLINK EJC licenses, publishers are obligated to provide us ongoing and current articles. These licenses require publishers to provide us with issues as soon as they are available. When this works correctly, we should never be more than a day or two behind the publisher's web site.  In reality, there are times when there are missing issues and lags.  This is particularly a problem with titles published by Springer-Verlag.  OhioLINK staff are currently working with publishers on solutions to these problems.

OhioLINK software detects missing issues. You do not need to report missing issues to us. Unfortunately, we are not able to predict when any specific issue will be available.  If you need a missing issue immediately you should check print holdings or contact Library staff for assistance in locating the title directly through the publisher or through alternate sources.

No "Retrieve full text" Link but You Know the Title is Available Online: This happens occasionally. Your best option is to search by title in OSCAR and link to the full-text from there.  The e-journal could be available locally if not through OhioLINK.

No Article Full Text link on issue table of contents. List shows links for Article Description, but not for full text.  Journals from several publishers (such as American Chemical Society) are displayed this way in the EJC.  Click Article Description for desired article. From there, click Article Full Text to retrieve the text.  Make sure you have your browser set up to accept cookies. 

Poor Image or Print Quality:  Some earlier issues of titles published by Elsevier were supplied in low quality form.  If you need better quality images, you will be better served by using the print journal.

Go to Electronic Resource Problem Report